Through the Samaritans Radar initiative, Twitter sent an email to the users following them being flagged without being notified or asked to consent. R;pple does not capture any personal data and instead only monitors the number of harmful searches and the number of users who have chosen to click on one of the charity partner support buttons. In addition, R;pple does not send emails or any communications to the user. Instead, R;pple presents a visual page which provides users with a choice to positively accept a message of hope and to seek support from one of our charity partners or continue to the search results.
The use of Samaritans Radar would censor people's tweets, making Twitter a less safe space for people who were struggling, and seeking support and community. The R;pple tool does not remove any content at all, instead providing a visual page in the first instance before the content is viewed. The user has the option to select ‘continue to search results’ when they wish to do so.