Disclaimer
Please note:
R;pple does not provide mental health support

If you are struggling with your mental health and you are based in the UK, please contact the following free 24/7 services:

Samaritans – Call 116 123Shout – Text 85258

Please Upgrade Your Browser.

Unfortunately, Internet Explorer is an outdated browser and we do not currently support it. To have the best browsing experience, please upgrade to Microsoft Edge, Google Chrome or Safari.

Upgrade

All Questions

General
Why Should You Deploy R;pple?
How Does R;pple Work?
How to Install R;pple
The Security
The Data Privacy
The Technical Components
R;pple’s Visual Appearance
What Digital Suicide Prevention Tools Have Existed Previously?
Our Biggest Challenges
The Impact of R;pple
The Financials
The Communications
The Future Development
How to Support R;pple

What URL'S should I whitelist when I deploy R;pple?

The R;pple browser extension calls on resources from the following URL's or may direct users who activate the extension to one of these sites. To ensure that the extension loads properly when needed and that a user can get to a mental health resource, pleaser either test or whitelist these URL's:

‍

https://www.nhs.uk

https://www.samaritans.org

https://giveusashout.org

https://hubofhope.co.uk/

https://www.stayalive.app/

https://www.oml.world/

https://clic-uk.org/

https://cms.ripplesuicideprevention.com

https://ripple-assets-live.s3.eu-west-2.amazonaws.com

https://mixpanel.com

https://mixpanel.eu

‍

Can I have some more information on deploying R;pple on the network works?
Right arrow
Charity Information
Right arrow
Can other users access R;pple in their search history?
Right arrow
How do you know there is demand for R;pple?
Right arrow
Does R;pple only work on browser searches or would it trigger on other platforms (e.g. Pinterest and Instagram) ?
Right arrow
Are there any triggers for R;pple if it is uninstalled?
Right arrow
Does R;pple slow down a user’s machine?
Right arrow
What similar projects have existed prior to R;pple?
Right arrow
How does R;pple deal with false positives? E.g. If a particular search string triggers the R;pple tool when it shouldn’t?
Right arrow
What data is held by R;pple with regards to the search terms the user has inputted?
Right arrow
What design hex does R;pple use?
Right arrow
Are users more susceptible to threats and vulnerabilities if they install R;pple?
Right arrow
What URL'S should I whitelist when I deploy R;pple?
Right arrow
What data is held by R;pple with regards to the search terms the user has inputted?
Right arrow
Where is data captured by the R;pple tool stored?
Right arrow
Where can we see R;pple’s Privacy Policy?
Right arrow
Social Media
Right arrow
We can’t afford R;pple
Right arrow
What will funding enable R;pple to achieve?
Right arrow
Shop
Right arrow
Has R;pple been pentested?
Right arrow
Do you have any testimonials from clients?
Right arrow
Is R;pple supported on mobile devices such as iOS and Android browsers?
Right arrow
Should next of kin or line managers be involved in the process if R;pple is activated?
Right arrow
How can we deploy R;pple via GPO?
Right arrow
We’re a business, how do we go about installing R;pple?
Right arrow
Are matches recorded by the supplier, where is it stored and who has access to it?
Right arrow
Can we sponsor R;pple?
Right arrow
If R;pple has been triggered in our organisation, will we be notified?
Right arrow
How much does it cost to deploy R;pple on the network?
Right arrow
Who do I need to engage to deploy R;pple?
Right arrow
What is a browser extension?
Right arrow
Target Audience and Beneficiaries
Right arrow
Sponsorship
Right arrow
An employee won’t look for suicide and self-harm content on their work laptop.
Right arrow
Why isn’t R;pple available on mobile devices?
Right arrow
Mission, Vision and Objectives
Right arrow
Do users need to download or agree to installing R;pple?
Right arrow
Sample Client Communication
Right arrow
How long is data from R;pple held for?
Right arrow
What's the significance of the semicolon in the name R;pple?
Right arrow
Sample Staff/Colleague Email
Right arrow
Can employees download R;pple onto their family computers?
Right arrow
What is R;pple?
Right arrow
Do you have a communications template we can utilise?
Right arrow
Would it be possible to provide an MSI installer that would allow us to move away from the public Appstore approach?
Right arrow
How is R;pple updated?
Right arrow
Is R;pple an app?
Right arrow
Why was R;pple created?
Right arrow
Does R;pple track or monitor users?
Right arrow
Has R;pple undergone any testing and due diligence?
Right arrow
How can you deploy R;pple on individual computers?
Right arrow
What does R;pple look like?
Right arrow
Is R;pple easy to install system wide?
Right arrow
We’re an educational institution (school, college or university) or charity, how do we go about installing R;pple?
Right arrow
Sample Webpage Communication
Right arrow
Is it possible to have R;pple packaged into a .pkg for mass deployment?
Right arrow
What data is held by R;pple with regards to IP addresses of users?
Right arrow
How has R;pple addressed concerns surrounding previous projects of this nature?
Right arrow
Does R;pple have a cyber security strategy or certification?
Right arrow
We don’t want anything tracking or monitoring our staff
Right arrow
What mechanism sits behind R;pple?
Right arrow
Sample Press Release
Right arrow
What security implications exist in deploying R;pple?
Right arrow
Are users made aware that R;pple has been installed on their machine?
Right arrow
What reasoning is behind the visual appearance of R;pple?
Right arrow
Can we tailor the content and appearance of R;pple?
Right arrow
What difference has R;pple made to date?
Right arrow
Do you have instruction on how to add extension IDs via GPO?
Right arrow
Sample Social Media Posts
Right arrow
How much does it cost to deploy R;pple as a browser extension?
Right arrow
Does R;pple have a roadmap?
Right arrow
How do we publicise the deployment of R;pple?
Right arrow
What information do you need if our organisation wants to tailor the content on the R;pple tool?
Right arrow
What statistics highlight the need for R;pple?
Right arrow
What data or metrics can R;pple provide?
Right arrow
Can we differentiate messaging between students and employees?
Right arrow
Deployment
Right arrow
How can you deploy R;pple on the network?
Right arrow
We already have wellbeing offerings
Right arrow
How often are updates made to the dictionary of keywords and how are these updates rolled-out?
Right arrow
Can we block R;pple if someone is trying to research self-harm and suicide for research or work-related reasons?
Right arrow
What are R;pple currently working on?
Right arrow
How can we receive technical assistance in deploying R;pple?
Right arrow
Can a business see that R;pple has been activated by a user?
Right arrow
Can I book R;pple to speak at my organisation?
Right arrow
Who is data captured by the R;pple tool shared with?
Right arrow
Are you using any sub-processors?
Right arrow
Could R;pple start collecting more data than previously stated in their Privacy Policy?
Right arrow
Would our traffic be routed through R;pple's DNS Server and therefore have access to our entire out-going traffic?
Right arrow
How can we evaluate the success of R;pple?
Right arrow
How can we evaluate the success of R;pple?
Right arrow
How is data anonymized?
Right arrow
What,if any, PII user data is store by R;pple and if so, where is that data stored?
Right arrow
Does R;pple look at previous search history?
Right arrow
How does R;pple monitor searches?
Right arrow
How can you deploy R;pple onto managed machines?
Right arrow
Can any individual add the extension and access the service?
Right arrow
What reporting can we get access to after deploying R;pple?
Right arrow
Why should my organisation deploy R;pple?
Right arrow