Disclaimer
Please note:
R;pple does not provide mental health support

If you are struggling with your mental health and you are based in the UK, please contact the following free 24/7 services:

Samaritans – Call 116 123Shout – Text 85258

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All Questions

General
Why Should You Deploy R;pple?
How Does R;pple Work?
How to Install R;pple
The Security
The Data Privacy
The Technical Components
R;pple’s Visual Appearance
What Digital Suicide Prevention Tools Have Existed Previously?
Our Biggest Challenges
The Impact of R;pple
The Financials
The Communications
The Future Development
How to Support R;pple

Are you using any sub-processors?

The subprocessors used by R;pple are as follows:

‍

Processor Name: Cloudflare  

Registered Company Name: Cloudflare LTD

Address: County Hall/The Riverside Building, Belvedere Road, London, SE1 7PB

Processing Location: UK

Safeguards/Policies: https://www.cloudflare.com/en-gb/privacypolicy/

‍

Processor Name: Mixpanel  

Registered Company Name: Mixpanel, Inc

Address: One Front Street, 28th Floor, San Francisco, CA 94111

Processing Location: Europe, EU

Safeguards/Policies: https://www.cloudflare.com/en-gb/privacypolicy/

‍

Processor Name: Heroku  

Registered Company Name: Salesforce, Inc

Address:  Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105

Processing Location: UK

Safeguards/Policies: https://devcenter.heroku.com/articles/gdpr

Can I have some more information on deploying R;pple on the network works?
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Charity Information
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Can other users access R;pple in their search history?
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How do you know there is demand for R;pple?
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Does R;pple only work on browser searches or would it trigger on other platforms (e.g. Pinterest and Instagram) ?
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Are there any triggers for R;pple if it is uninstalled?
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Does R;pple slow down a user’s machine?
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What similar projects have existed prior to R;pple?
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How does R;pple deal with false positives? E.g. If a particular search string triggers the R;pple tool when it shouldn’t?
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What data is held by R;pple with regards to the search terms the user has inputted?
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What design hex does R;pple use?
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Are users more susceptible to threats and vulnerabilities if they install R;pple?
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What URL'S should I whitelist when I deploy R;pple?
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What data is held by R;pple with regards to the search terms the user has inputted?
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Where is data captured by the R;pple tool stored?
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Where can we see R;pple’s Privacy Policy?
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Social Media
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We can’t afford R;pple
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What will funding enable R;pple to achieve?
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Shop
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Has R;pple been pentested?
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Do you have any testimonials from clients?
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Is R;pple supported on mobile devices such as iOS and Android browsers?
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Should next of kin or line managers be involved in the process if R;pple is activated?
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How can we deploy R;pple via GPO?
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We’re a business, how do we go about installing R;pple?
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Are matches recorded by the supplier, where is it stored and who has access to it?
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Can we sponsor R;pple?
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If R;pple has been triggered in our organisation, will we be notified?
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How much does it cost to deploy R;pple on the network?
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Who do I need to engage to deploy R;pple?
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What is a browser extension?
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Target Audience and Beneficiaries
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Sponsorship
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An employee won’t look for suicide and self-harm content on their work laptop.
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Why isn’t R;pple available on mobile devices?
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Mission, Vision and Objectives
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Do users need to download or agree to installing R;pple?
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Sample Client Communication
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How long is data from R;pple held for?
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What's the significance of the semicolon in the name R;pple?
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Sample Staff/Colleague Email
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Can employees download R;pple onto their family computers?
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What is R;pple?
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Do you have a communications template we can utilise?
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Would it be possible to provide an MSI installer that would allow us to move away from the public Appstore approach?
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How is R;pple updated?
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Is R;pple an app?
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Why was R;pple created?
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Does R;pple track or monitor users?
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Has R;pple undergone any testing and due diligence?
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How can you deploy R;pple on individual computers?
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What does R;pple look like?
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Is R;pple easy to install system wide?
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We’re an educational institution (school, college or university) or charity, how do we go about installing R;pple?
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Sample Webpage Communication
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Is it possible to have R;pple packaged into a .pkg for mass deployment?
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What data is held by R;pple with regards to IP addresses of users?
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How has R;pple addressed concerns surrounding previous projects of this nature?
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Does R;pple have a cyber security strategy or certification?
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We don’t want anything tracking or monitoring our staff
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What mechanism sits behind R;pple?
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Sample Press Release
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What security implications exist in deploying R;pple?
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Are users made aware that R;pple has been installed on their machine?
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What reasoning is behind the visual appearance of R;pple?
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Can we tailor the content and appearance of R;pple?
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What difference has R;pple made to date?
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Do you have instruction on how to add extension IDs via GPO?
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Sample Social Media Posts
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How much does it cost to deploy R;pple as a browser extension?
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Does R;pple have a roadmap?
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How do we publicise the deployment of R;pple?
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What information do you need if our organisation wants to tailor the content on the R;pple tool?
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What statistics highlight the need for R;pple?
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What data or metrics can R;pple provide?
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Can we differentiate messaging between students and employees?
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Deployment
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How can you deploy R;pple on the network?
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We already have wellbeing offerings
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How often are updates made to the dictionary of keywords and how are these updates rolled-out?
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Can we block R;pple if someone is trying to research self-harm and suicide for research or work-related reasons?
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What are R;pple currently working on?
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How can we receive technical assistance in deploying R;pple?
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Can a business see that R;pple has been activated by a user?
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Can I book R;pple to speak at my organisation?
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Who is data captured by the R;pple tool shared with?
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Are you using any sub-processors?
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Could R;pple start collecting more data than previously stated in their Privacy Policy?
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Would our traffic be routed through R;pple's DNS Server and therefore have access to our entire out-going traffic?
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How can we evaluate the success of R;pple?
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How can we evaluate the success of R;pple?
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How is data anonymized?
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What,if any, PII user data is store by R;pple and if so, where is that data stored?
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Does R;pple look at previous search history?
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Who was the technology developed in collaboration with?
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Why do breathing exercises feature on the tool?
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We already block content on our servers, we don’t need R;pple.
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How can we deploy R;pple via GPO on Google Chrome?
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How does R;pple monitor searches?
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